Last updated: 7 September 2026
These Terms & Conditions (“Terms”) apply to all orders placed through woo.furniture (the “Website”), operated by WOO Furniture (“WOO”, “we”, “us”). By placing an order you accept these Terms. If you have any questions, contact us at info@woo.furniture.
1. Products
We sell designer furniture and related products. Product images are as accurate as possible, but colours and textures may differ slightly depending on your screen and on natural variation in fabrics and materials. Stated dimensions may vary within normal manufacturing tolerances. Many of our products are made to order in the configuration you choose (model, fabric, colour); this is indicated on the product page or follows from the nature of your configuration.
2. Prices and currency
Prices are shown in your local currency based on your location and are inclusive of VAT where applicable, unless stated otherwise. Delivery costs, and any customs duties or import taxes for deliveries outside the seller’s customs territory, are not included in the product price unless expressly stated at checkout. We may change prices at any time, but changes do not affect orders already confirmed.
3. Ordering and payment
An order becomes binding when we confirm it by email. We accept major payment cards and PayPal; payment is processed by our payment service providers and we never store your full card details. If a product you ordered turns out to be unavailable, or a price was displayed in error, we will contact you and offer a correction or a full refund.
4. Production and delivery
Made-to-order items are produced within the lead time indicated on the product page or in our order confirmation. Delivery times are estimates and start from dispatch. Risk in the goods passes to you on delivery. Please inspect the goods on arrival and report any transport damage to us at info@woo.furniture with photos and your order number as soon as possible. Details of delivery options and costs are on our Payments and shipping page.
5. Right of withdrawal and returns
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To exercise this right, notify us at info@woo.furniture within that period and return the goods in their original condition and packaging; the direct cost of returning the goods is borne by you. We will refund you within 14 days of receiving the returned goods.
Exception: the right of withdrawal does not apply to goods made to your specifications or clearly personalised — for example furniture produced to order in the fabric and colour you configured. This exception is provided for by EU consumer law (Directive 2011/83/EU, Art. 16(c)).
Full details are on our Returns and refunds page. If anything on that page conflicts with these Terms, the version more favourable to the consumer applies.
6. Legal guarantee and complaints
As a consumer you benefit from the legal guarantee of conformity: if goods are faulty or not as described, you are entitled to have them repaired or replaced, or to an appropriate price reduction or refund, in accordance with applicable consumer law (in the EU, a minimum of two years from delivery). To make a claim, contact us at info@woo.furniture with your order number, a description of the issue and photos.
7. Intellectual property
All content on the Website — product designs, photographs, 3D models, texts and graphics — is the property of WOO Furniture or its licensors and may not be reproduced or used commercially without our written permission. CAD/3D files that we make available to designers and architects are provided for project specification purposes only and may not be used to manufacture or imitate our products.
8. Liability
Nothing in these Terms limits any liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or your statutory rights as a consumer. Otherwise, our liability in connection with an order is limited to the price paid for that order, and we are not liable for indirect losses or for delays caused by events outside our reasonable control.
9. Privacy
How we handle your personal data is described in our Privacy Policy.
10. Disputes and applicable law
We aim to resolve any issue directly — please contact us first at info@woo.furniture. These Terms are governed by applicable law; if you are a consumer, you always retain the protection of the mandatory consumer law of your country of residence, and you may bring complaints before your local consumer protection bodies or courts. EU consumers may also use the European Commission’s Online Dispute Resolution platform.
11. Changes to these Terms
We may update these Terms from time to time. The version in force when you place your order applies to that order.